Effective Communication & Interpersonal Skills in the Workplace

Introduction/Course Description

This two-day Effective Communication & Interpersonal Skills in the Workplace training course focuses on enhancing communication and interpersonal skills crucial for creating effective relationships in the workplace. 

Learning Outcomes

Upon successful completion of this Effective Communication and Interpersonal Skills in the Workplace training, participants will be better able to:

• Develop effective communication strategies to improve interactions and relationships in the workplace.

• Enhance active listening skills to better understand and respond to colleagues and clients.

• Improve emotional intelligence for managing interpersonal dynamics and conflict resolution.

• Build assertiveness in communication to express ideas and opinions clearly and respectfully.

• Strengthen non-verbal communication techniques to align body language with verbal messages.

• Foster collaboration and teamwork by enhancing interpersonal skills and creating a positive work environment.

Key Topics

Module 1:
Foundations of Effective Communication

Module 2:
Active Listening & Feedback Techniques

Module 3:
Emotional Intelligence in the Workplace

Module 4:
Assertive Communication Skills

Module 5:
Building Positive Workplace Relationships

Module 6:
Conflict Resolution & Difficult Conversations

Module 7:
Collaboration & Team Communication

Who Should Attend?

This Effective Communication and Interpersonal Skills in the Workplace course is ideal for professionals across all departments who want to improve their communication and interpersonal skills, including managers, team leaders, customer service representatives, and anyone seeking to enhance collaboration and workplace relationships.