Introduction/Course Description

This Quality Customer Service training course, guides participants in mastering communication skills, handling complaints, and building long-term customer relationships.

Through an interactive approach, participants will learn how to deliver an outstanding customer experience and exceed expectations.

Learning Outcomes

Upon successful completion of this Quality Customer Service training course, participants will be able to:

• • Understand the fundamentals of quality customer service and its impact on organizations.

  • Enhance communication skills for more effective customer interactions.

  • Handle challenging customers with professionalism and empathy.

  • Apply strategies to improve customer satisfaction and loyalty.

  • Practice a ‘customer-first’ approach to create an outstanding customer experience.

  • Cultivate a culture of service excellence within their organization for long-term success.

Key Topics

Day 1 Theme:
Building Quality Customer Service

Module 1: Fundamentals of Quality Customer Service

Module 2: Effective Communication Skills in Customer Services

Module 3: Handling Complaints and Challenging Customers

Day 2 Theme:
Exceeding Customer Expectations with Excellent Service

Module 4: Creating an Outstanding Customer Experience

Module 5: Building Long-Term Customer Relationships

Module 6: Cultivating a Culture of Service Excellence in Organizations

Who Should Attend?

This Quality Customer Service training course is suitable for customer service officers, supervisors, managers, and individuals seeking to enhance their customer service and communication skills within their organization.