Managing Conflict in the Workplace

Introduction/Course Description

Managing conflicts effectively is critical to maintaining a productive and harmonious work environment. 

This two-day course is designed to equip participants with practical tools to identify, address, and resolve workplace conflicts.

Learning Outcomes 

By the end of this training, participants will be able to:

• • Understand the different types of workplace conflicts and their underlying causes.

  • Develop active listening and communication skills to resolve conflicts effectively.

  • Identify personal conflict management styles and how to adapt them to various situations.

  • Apply problem-solving techniques to manage conflicts constructively.

  • Foster a positive team environment that promotes collaboration and reduces conflict.

  • Implement strategies for handling difficult conversations and mediating disputes.

Key Topics

Module 1:
Types and Causes of Conflict in the Workplace

Module 2:
Recognizing Personal Conflict Styles

Module 3:
Communication for Conflict Resolution

Module 4:
Embracing Emotional Intelligence in Conflict Management

Module 5:
Collaborative Problem-Solving Techniques

Module 6:
Managing Difficult Conversations and Mediation

Who Should Attend?

This Managing Conflict in the Workplace training course is suitable for team leaders, managers, HR professionals, and employees at any level who are looking to improve their conflict resolution skills and promote a more harmonious workplace environment.